Terms, Conditions and Policies

Terms and Conditions

Richards & West, Inc. is proud of the fine jewelry we sell and offer all our customers, on each piece purchased, an assurance against defects in material and workmanship subject to established jewelry industry standards. In the event that a manufacturing defect is found in any piece we sell, we will repair or replace the item at our discretion at no cost to you.

It is the responsibility of the jewelry purchaser to insure their jewelry under their homeowner's policy or renter's policy against any damage or loss that might happen.

If your item is damaged in an accident or by normal wear and tear, we would be glad provide a quote for repair where possible.

These terms and conditions ("Agreement") apply to your purchase of jewelry from Richards & West, Inc. These terms and conditions of sale apply to all purchases, including Internet and telephone. By placing an order and/or accepting delivery of Product, you accept and are bound to the terms and conditions of this Agreement. This Agreement may not be altered, supplemented, or amended by the use of a purchase order or any other document unless otherwise agreed to in a written agreement signed by both you and Richards & West, Inc.

Reserved Rights

All prices and availability are subject to change without notice. Please expect to be charged the price for the merchandise you buy as it is listed on the day of your purchase.

Occasionally, we may have just sold an item which you ordered, and have not had time to take it off our site. We apologize for any disappointment, but we will reach you to see if you would like a substitution, special order, or just a cancellation.

Our Privacy Policy

At Richards & West, Inc. we treat your personal information with privacy and respect.

We will never share or sell your information. It is strictly for use by us and for communicating with you about your designs and projects.

When purchasing an item from Richards & West, Inc. we may require you to provide the following information:

  • Account information including your name, telephone number, postal address and email address
  • Billing information, transaction and credit card information

Richards & West, Inc. uses this information for the following reasons:

  • Internal record keeping
  • To improve our products and services
  • To communicate with you by email or telephone, if you have ordered or purchased products from us, either regarding the order or purchase

If you have purchased a product or requested information from Richards & West, Inc., you will be placed on our mailing list and will receive periodic mailings by email, postal mailing, SMS, MMS about our products, services and events that we think would of interest to you. If you do not wish to receive these communications, please contact our Customer Service Department by email at service@richardsandwest.com or call us at 585-461-3022 or toll free at 800-843-3269 to let us know and you will be removed from our mailing list.

In addition, we may contact you for market research purposes unless you have requested that your contact information be removed from our list. Please note that you can object to the use of your data for market research purposes at any time and remain on our mailing list.

Please contact us if you have any concerns at…
Richards & West, Inc.
501 West Commercial Street
East Rochester, New York 14445
Tel: 585-461-3022
Toll Free: 1-800-234-9378
Fax: 585-461-0716
Email: service@richardsandwest.com