Engraving

Richards & West also provides fine jewelry engraving services. We can personalize your fine jewelry by engraving (subject to technical constraints and the space available) either a name, phrase or date (in a range of different styles) or a symbol or design on your piece. With great skill, precision and artistry, our master engraver will provide the very best in customizing your treasured piece with an unforgettable touch.

Custom Engraving

  • Engraving a permanent message in the metal depends on the available surface area on the piece.
  • Engraving is traditionally performed using a graver, a tool with which the engraver cuts into the metal. Most engravings are nowadays performed by laser since this technique offers a higher degree of regularity in the lines.
  • The piece of jewelry is cleaned, particularly its less accessible parts, by immersion in an ultrasonic tank filled with lukewarm soapy water. All jewelry creations may be subjected to ultrasound treatment, except for those containing emeralds, pearls and certain other gems that are considered too delicate.
  • Once a piece is engraved, the piece will be carefully inspected in accordance with Richards & West's high quality criteria.
  • An engraving may be removed or replaced by another.

Engraving Schedule

Please allow an additional 2-3 days for delivery of machine-engraved items and an additional 4-5 days for delivery of monogrammed and hand-engraved items.

To inquire about shipments you can contact our Customer Service line at 1-800-234-9378. Representatives are available 9:00AM-6:00PM EST Monday-Friday. We are closed Saturday and Sunday. If you leave a message after hours, a representative will contact you the next day.

Engraving Process

If you are sending of piece of fine jewelry to us for engraving, please follow these instructions:

  • Download our engraving form
  • Complete all information on the form
  • Enclose form with the item to be engraved
  • Send item and form, via an insured shipping method, to:

Richards & West Jewelers
501 West Commercial Street
East Rochester, New York 14445

When your jewelry arrives we follow a stringent process of documenting the details of your valuable piece. Once that is complete, we will contact you either by phone or email to let you know that your jewelry has arrived safely.
When we have assessed the item and your engraving request, we will quote you a price and provide a completion timeframe.

If at this stage you change your mind, we only require that you cover return postage and packaging costs.

You can also call our toll free Customer Service line at 1-800-234-9378
and an experienced Representative will assist you in the process of sending your piece of fine jewelry for engraving.

Free Complimentary Inspection and Cleaning

If you have purchased a piece of fine jewelry from Richards & West, we will provide free complimentary cleaning and inspection to guarantee your jewelry looks as bright and exquisite as the day you bought it. You will pay only for shipping. If you are unwilling to send your piece back to us for an annual inspection and cleaning, we recommend that you have your piece checked by a reputable jeweler in your area to help extend the life of your jewelry and perhaps even prevent the loss of a valuable heirloom.

If you are sending a piece of fine jewelry to us for inspection and cleaning please follow these instructions:

  • Download our inspection and cleaning form
  • Complete all information on the form
  • Enclose form with the item to be inspected and cleaned
  • Send item and form, via an insured shipping method, to:

Richards & West Jewelers
501 West Commercial Street
East Rochester, New York 14445

When your jewelry arrives we follow a stringent process of documenting the details of your valuable piece. Once that is complete, we will contact you either by phone or email to let you know that your jewelry has arrived safely and a timeframe for inspection and cleaning.

Checking On the Status of Your Repair, Engraving or Cleaning

To check the status of your repair, engraving or inspection and cleaning, please contact Customer Service at 1-800-234-9378. Representatives are available 9:00AM-5:00PM EST Monday-Friday. We are closed Saturday and Sunday. If you leave a message after hours, a representative will contact you the next day.